ZeCheng offer you complete polyurethane solutions----
Our experienced pre-sales service offer :projects planing,site layout design,budget control, staffing, raw materials recommendation,recipe guidance, mould design and procurement,personnel training to the process and support for full -service.
Ze Cheng staff firmly believes that the considerate service is as important as the constant innovation of product technology .ZeCheng considers it truly leading when the leading product is matched with the leading service. You just need to make a phone call for purchase ,installation ,maintenance ,commodity consultation and complaint acceptance.
Provide following free consulting services:
1. Product warranty period:
Our company‘s warranty period for the product is 12 months , and the maintenance and replacement of the equipment during the warranty period.
If our company‘s products are subject to quality problems such as material defects, poor manufacturing and unreasonable design. Our company promises to replace it within one year, implement
lifelong service guidance, regularly send professional and technical personnel to visit users, and provide technical support.
2. Quality life-long responsibility:
The raw materials, electronic components and foreign purchase parts used by our company are all qualified.
3.Ze Cheng promises lifelong service:
Our company is responsible for product quality; Related to product quality problems, we will responsible for solving and provide guidance.
4.Our company has not set up agents and special maintenance stations, all commissioning and maintenance by our staff after-sales service directly to the scene to deal with, promised to receive the relevant information after the failure, within 4 hours to respond, including oral guidance troubleshooting . Our engineers available to service machinery overseas ,so If you can not troubleshoot, our engineers will solve your problem.